Frequently Asked Questions

What types of therapy do your products offer?

Our product range covers five core wellness technologies: far infrared heating, PEMF (Pulsed Electromagnetic Field) therapy, photon light therapy, negative ion therapy, and magnetic therapy. Different products combine different technologies. Each product page details exactly which therapies are included.

What is far infrared therapy?

Far infrared is a type of invisible light energy that penetrates deeper into your body than conventional heat. Rather than just warming the surface of your skin, far infrared gently raises your core temperature from within — similar to the warmth you feel from sunlight, without the UV exposure. Our sauna blankets, crystal mats, and therapy cushions all use carbon fiber far infrared heating.

What is PEMF therapy?

PEMF stands for Pulsed Electromagnetic Field therapy. It uses gentle electromagnetic pulses to support your cells' natural electrical activity. Our PEMF products contain coils that generate these pulses at low frequencies designed to support recovery, relaxation, and overall wellness. You simply lie on the mat or wear the belt and let the technology do the work.

What is red light therapy?

Red light therapy (also called photobiomodulation) uses specific wavelengths of light to interact with cells in the body. Our Red Light Therapy Mat combines 660nm visible red light — associated with skin health and surface circulation — with 850nm near-infrared light that penetrates deeper into muscle and joint tissue. The two wavelengths work at different depths for a more complete session.

What are the gemstones in your crystal mats for?

Our crystal therapy products contain up to 11 types of natural gemstones including amethyst, tourmaline, jade, and obsidian. When heated by the far infrared elements, these stones release negative ions — the same type of ions found near waterfalls and forests, associated with a sense of calm and wellbeing. Each stone type has unique mineral properties that contribute to the mat's overall therapeutic effect.

What does a session feel like?

It depends on the product. With our crystal therapy mats and PEMF products, most people feel gentle warmth and deep relaxation. Some users notice a subtle tingling from the PEMF. With the red light mat or belt, you'll see the visible red lights and feel mild warmth. Many users report feeling deeply relaxed during sessions and notice improved sleep, less stiffness, and a general sense of wellbeing over time.

How do I choose the right product?

It depends on what you're looking for. If you're focused on recovery and relaxation while lying down, our Crystal Therapy Mats combine multiple therapies in one surface. The Therapy Belt is ideal for targeted lower back support you can wear while moving around. And our Red Light Therapy Mat is designed specifically for skin health and muscle recovery. If you're not sure, start with what feels most relevant to your daily routine.

Are your products safe?

All of our products are CE and FCC certified and built with multi-layer safety construction including overheat protection, temperature sensors, and fireproof materials. However, our products are not recommended for people with pacemakers, insulin pumps, or other active implanted electronic devices. Pregnant women should consult their doctor before use. Products with embedded magnets carry additional precautions for anyone with implanted medical devices. If you have any medical conditions, please speak with a healthcare professional before use.

Are these medical devices?

No. Our products are wellness devices designed for home use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. While the technologies we use — far infrared, PEMF, red light — have been the subject of published research, our products are sold for general wellness purposes only. If you have a medical condition, please consult your healthcare provider before use.

Can I use these products with other therapies?

Yes. Our products are designed to complement other wellness practices. Many customers use their crystal mat during meditation or yoga, or their therapy belt while working at a desk. They can also be used alongside stretching, massage, and other recovery routines. As always, consult your healthcare provider if you have specific medical concerns.

How often should I use my product?

For best results, we recommend daily use for 15 to 45 minutes depending on the product. Many customers use their mat in the morning to start their day or in the evening before bed. You can use most products more than once a day. Consistency is key — most users report the greatest benefit after 2 to 4 weeks of regular use.

How long does shipping take?

We offer free shipping to all US addresses. Orders typically arrive within 10–15 business days via air express. You'll receive a tracking number once your order ships so you can follow it every step of the way.

What is your return policy?

We offer a 30-day return policy on all products. If you're not satisfied with your purchase, contact us at vordurwellness@gmail.com and we'll make it right.

What warranty do you offer?

All products come with a 1-year manufacturer warranty covering defects in materials and workmanship. If something goes wrong, contact us and we'll work with you to resolve it.

What do people think about PEMF therapy?

"I bought the premium mat with the infrared and crystals. The warmth combined with the PEMF is incredibly relaxing. It's become my favourite part of my evening routine."

— Rachel T., Nashville, TN

"Honestly, I didn't expect much. But my wife and I have been using it daily for a month and we both sleep noticeably better. Simple to use, just lie on it and relax."

— David H., Chicago, IL

"I bought this for my back pain after sitting at a desk all day. I use it every evening for 20minutes and the stiffness I used to wake up with is basically gone."

— James K., Denver, CO